Shipping policy

SHIPPING POLICY

Last updated: October 13, 2026

This Shipping Policy applies to purchases made from CARDOLYA LLC, d/b/a Cardolya by Olha Svieshnikova (“Cardolya,” “we,” “us,” or “our”).

We ship original artwork and other eligible products within the United States and to available international destinations. Certain products, including art prints, apparel, accessories, and other made-to-order items, may be produced and fulfilled by third-party production partners from different fulfillment locations.

Shipping availability, methods, rates, and estimated delivery times may vary depending on the product, destination, package dimensions, weight, value, and selected shipping service.

1. ORDER PROCESSING

Processing time is separate from shipping/transit time.

Original Artworks

Original artworks are carefully inspected and professionally prepared for shipment.

Please allow approximately 3–7 business days for processing and packaging before shipment unless a different timeframe is stated on the product page or communicated to you after purchase.

Some artworks may require additional preparation, custom packaging, framing protection, or other special handling. If additional processing time is reasonably required, we will notify you.

Prints, Apparel, Accessories and Made-to-Order Products

Certain products are produced after an order is placed.

Production times vary by product, production location, destination, and current production volume. Estimated production and delivery information may be displayed during checkout or provided after the order is placed.

Orders containing multiple products may be produced or shipped from different locations and may arrive in separate packages.

2. SHIPPING RATES AND METHODS

Available shipping methods and applicable shipping charges are calculated or displayed at checkout whenever possible.

Shipping costs may depend on factors including destination, package dimensions, weight, shipment value, carrier, and selected service.

Original artworks may require specialized packaging, insurance, tracking, signature confirmation, or other protective shipping services depending on the artwork and destination.

Cardolya reserves the right to use an equivalent or more appropriate shipping service when reasonably necessary to safely deliver an order, provided that doing so does not materially reduce the service purchased by the customer.

3. DELIVERY ESTIMATES

Any delivery dates or transit times displayed on our website, at checkout, or provided after purchase are estimates unless expressly identified as guaranteed.

Carrier delays, customs processing, severe weather, transportation disruptions, peak-season volume, destination restrictions, and other circumstances outside our reasonable control may affect delivery.

However, nothing in this Shipping Policy limits any right you may have under applicable law concerning shipment delays.

If applicable law requires us to obtain your consent to a material delay or provide an opportunity to cancel an affected order and receive a refund, we will do so.

4. TRACKING

Tracking information will be provided when available after an order has shipped.

Tracking information may take time to become active after a carrier receives a shipment.

For orders shipped in multiple packages, separate tracking information may be provided for each shipment.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you discover an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered production, fulfillment, packaging, or shipment.

If an order is returned, delayed, lost, or requires reshipment because the customer supplied an incorrect or incomplete address, additional shipping costs may apply to the extent permitted by law.

This provision does not apply where the delivery problem resulted from an error by Cardolya or its service providers.

6. ORIGINAL ARTWORK PACKAGING

We take particular care when preparing original artworks for shipment.

Original artworks may be documented by photographs or video before packaging and shipment to record their condition.

Depending on the artwork, shipment may include protective materials, reinforced packaging, tracking, shipping insurance, and/or signature confirmation.

Please retain the original packaging until you have inspected the artwork and confirmed that it arrived safely.

7. DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If an item arrives damaged, please contact us as soon as reasonably possible at cardolya.shop@gmail.com and provide:

your order number;

photographs of the outer packaging;

photographs of the shipping label;

photographs and/or video showing the damage to the product; and

photographs of the internal packaging where applicable.

For shipping-claim purposes, we strongly recommend contacting us within 48 hours of delivery when visible transit damage is discovered.

The 48-hour request is intended to help us document and pursue carrier or insurance claims and does not waive or limit any mandatory consumer rights or remedies available under applicable law.

Please retain the item and all original packaging while a damage claim is being reviewed.

Where applicable, Cardolya may arrange an appropriate remedy, which may include repair, replacement where reasonably possible, or refund, depending on the product, circumstances, and applicable law.

Because original artworks are unique, an identical replacement may not be possible.

8. LOST OR MISSING SHIPMENTS

If tracking indicates an unusual delay or you believe your shipment has been lost, please contact us at cardolya.shop@gmail.com.

We may need to open an investigation with the applicable carrier or fulfillment provider.

Where Cardolya bears responsibility for delivery under applicable law, the use of a third-party carrier does not eliminate Cardolya's obligations to the customer.

9. INTERNATIONAL SHIPPING

International shipping is available to eligible destinations shown at checkout.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other governmental charges imposed by the destination country.

Unless checkout expressly states that these charges are included, the customer may be responsible for applicable import-related charges as permitted by law.

Customs procedures may delay delivery. Cardolya does not control customs processing times.

Customers are responsible for providing information reasonably required for customs clearance.

Nothing in this section transfers to the customer any tax, customs, or consumer-law obligation that applicable law requires Cardolya to bear.

10. REFUSED OR UNCLAIMED SHIPMENTS

If a customer refuses delivery or fails to collect a shipment, the package may be returned to the sender or otherwise handled according to the carrier's procedures.

Any refund, reshipment, or deduction of reasonable shipping, return, customs, storage, or handling costs will be determined in accordance with our Return & Refund Policy and applicable law.

We will not charge a customer for costs resulting from Cardolya's own error or where applicable law prohibits such charges.

11. MULTIPLE SHIPMENTS

Products in the same order may be produced or fulfilled at different locations.

As a result, an order may arrive in multiple packages and on different dates. Receiving one package does not necessarily mean the remainder of the order has been lost or omitted.

Where available, separate tracking information will be provided.

12. DELIVERY OF HIGH-VALUE ORIGINAL ARTWORK

For certain original artworks, Cardolya may require tracking, insurance, signature confirmation, or another secure delivery method.

A carrier may require the recipient or another authorized person to be present to accept delivery.

Where available and appropriate, shipping insurance may be purchased or included based on the declared value and shipping method.

13. RETURNS

Shipping associated with returns, exchanges, cancellations, and change-of-mind returns is governed by our Return & Refund Policy.

Please review that policy before returning any product.

Do not send a return to a production partner, carrier, or other address without first following the return instructions provided by Cardolya.

14. THIRD-PARTY PRODUCTION AND FULFILLMENT

Some products may be manufactured, printed, packaged, or shipped by third-party production and fulfillment partners.

The fulfillment location shown on a shipping label may therefore differ from Cardolya's business address.

Customers should contact Cardolya, rather than independently returning merchandise to a production facility, unless we specifically instruct otherwise.

Use of a fulfillment partner does not eliminate any obligation Cardolya is legally required to retain toward its customers.

15. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

To the extent permitted by applicable law, Cardolya is not responsible for delays caused solely by events beyond our reasonable control, such as severe weather, natural disasters, transportation interruptions, governmental actions, labor disruptions, customs delays, or other extraordinary events.

This section does not exclude any right to cancellation, refund, or other remedy that applicable law provides despite such circumstances.

16. CONTACT US

For questions concerning shipping or delivery, please contact:

CARDOLYA LLC

d/b/a Cardolya by Olha Svieshnikova

7533 S Center View Ct #5512

West Jordan, UT 84084

United States

Email: cardolya.shop@gmail.com